At Sweep Dreams, our team is trained to take great care in your home. However, we understand that accidents can sometimes happen. If you notice that something has been damaged during your cleaning, please follow these steps so we can help resolve the issue quickly.
What To Do If You Discover Damage
- Contact Us as Soon as Possible
Please send an email to support@sweepdreams.lu describing the incident. - Include Pictures and Details
- Attach clear photos of the damage, showing the item and the affected area.
- Include a brief description of what happened, where, and when you discovered the damage.
- Provide Additional Details (if possible)
- The date and time of your cleaning appointment
- The name of your cleaning professional (if known)
- Any relevant receipts or estimated value (if available)
How Sweep Dreams Helps
- Once we receive your report, our support team will review the information and contact you as soon as possible.
- We’ll work with you to understand the situation and find an appropriate solution.
Our Insurance Partnership
Sweep Dreams has a partnership with a trusted insurance provider.
- If the damage qualifies for coverage under our policy, we will coordinate with the insurer on your behalf to process your claim efficiently.
- Our team will keep you updated throughout the process and let you know if additional information is needed.
A Few Reassuring Notes
- Your satisfaction and peace of mind are important to us.
- Most minor accidents are resolved quickly—please be patient as we work with our insurance partner to ensure every claim is handled fairly.
Questions or concerns?
Contact us at support@sweepdreams.lu and we’ll be happy to assist you.
Thank you for trusting Sweep Dreams with your home!
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