What Should I Do If I Am Late to My Booking? – Zendesk

At Sweep Dreams, we understand that delays can happen! If you think you might be late for your cleaning appointment, here’s what you need to do:

1. Contact Us Immediately

If you’re running late, please let us know as soon as possible so we can inform your cleaning professional.
You can reach us by:

Calling us at (+352) 27 10 15 75
Emailing us at help@sweepdreams.lu
Using our online chat (if available)

Please share your estimated time of arrival.

2. Our 30-Minute Grace Period Policy

If you arrive within 30 minutes:
Your cleaner will wait for up to 30 minutes after the scheduled start time. Your cleaning will begin when you arrive. We’ll do our best to fit in as much service as possible.
If you are more than 30 minutes late:
To respect the cleaning professional’s time, your booking will be cancelled. This will count as a late cancellation in line with our company policy.

Why This Policy?

Our Sweep Dreams cleaners rely on a set schedule. This policy helps us respect their valuable time while still offering you some flexibility if things don’t go as planned.

If you have any questions or need help, please don’t hesitate to reach out. The Sweep Dreams team is here for you!

Let me know if you’d like this in French or need any further tweaks!